.. > Resume > Work Experience | Consulting | Volunteer | Writing | Personality | References
Classic Concierge
Sep 2005 - Present
Corporate Concierge, Office Assistant
• General assistance to the Human Resources department
• Structure internal information resources
RadioShack Corporation
May 2003 - Aug 2005
Manager
Chesterbrook Shopping Center, McLean, VA
• Recruiting a high performing staff
• Implementing new Standard Operating Procedures
Manager
15th Street, Northwest, Washington, D.C.
• Raised the level of organization and structure
• Outperformed expectations during key periods
• Fine-tuned schedule to maximize opportunities
Manager
L'Enfant Plaza, Washington, D.C.
• Improved customer service and satisfaction
• Released team members to employ key revenue drivers
• Consistently ran 50 percent profitable sales gains
• Maintained a top tier ranking of 250 stores in the region
Assistant Manager
Chinatown, Washington, D.C.
• Learned the rhythm of sales traffic in the capital
Assistant Manager
Pike Seven Plaza, Vienna, Virginia
• Completed Manager-in-Training program
• Recognized for high volume and profit achievements
• Recruited and trained successful sales associates
Sales Associate
Chesterbrook Shopping Center, McLean, Virginia
• Built many loyal customer relationships
• Selected for new team by manager after his promotion
America 21
Winter 2003
Contributing Writer
• Report on relevant legislative activities
• Advised on Web site usability
Capitol Hill Prayer Partners, Herndon, Virginia (email group)
Jun 2002 - Jan 2003
Legislative Analyst
Phone: 703-709-5473
Writing:
On Capitol Hill This Week
Special Report
7 Sep 2002 - The Dangers in the Bankruptcy Reform Bill (H.R. 333)
Concerned Women for America, Washington, D.C.
May 1999 - May 2002
Internet Communications Coordinator
Supervisor: Geoff Putnam, Director of Operations, 202-488-7000
Responsibilities:
Web Sites Built and Maintained: *
Concerned Women for America cwfa.org
CWA Legislative Action Committee legislation.cwfa.org
50 State Organization Sites states.cwfa.org
Concerned Women Today radio.cwfa.org
Redirects
Media Resources/Spokesmen media.cwfa.org
Family Voice Magazine familyvoice.cwfa.org
Beverly LaHaye Institute beverlylahayeinstitute.org
Culture and Family Institute cultureandfamily.org
* The linked sites are to an archived version of my work.
Interesting Statistics:
First Year of CWA's Web Presence: 1996
Years of CWA history online in May 1999: 0
Years of CWA history online in May 2002: 22
Web servers in May 1999: 0
Web servers in Mar 2000: 1
Major Web site regions in May 1999: 1
Major Web site regions in May 2002: 7
Activist subscribers in May 1999: ~ 4,000
Activist subscribers in May 2002: ~ 16,000
Emails from constituents to Congress in 1998: ?
Emails from constituents to Congress in 2001: > 100,000
Cost for encoding daily audio in May 1999: $ 700 / month
Cost for encoding daily audio in Jul 1999: $ 0 / month
Cost for streaming daily audio in May 1999: $ 1,250 / month
Cost for streaming daily audio in Nov 2001: $ 0 / month
Radio archive size in May 1999: 6 weeks
Radio archive size in Nov 2001: 6 months
Custom PERL scripts in May 1999: 0
Custom PERL scripts in May 2002: ~ 30
Web databases in May 1999: 0
Web databases in May 2002: 0
Handheld Computers CWA owned in May 1999: 0
Handheld Computers CWA owned in May 2002: 2
Bills tracked from Thomas in May 1999: 0
Bills tracked from Thomas in May 2002: 229
State organization Web sites in May 1999: 0
State organization Web sites in May 2002: 50
Employee of the Month: 2 times
The Domain Group, Seattle, Washington
Internship
May 1998 - Aug 1998
Online Department, ICRN (now OnePlace.com)
Supervisor: Rachel Hornor (who now works for Oneplace.com)
Projects:
ICRN Broadcaster page setups
Josh McDowell Ministry
Christian Management Association
Concerned Women for America
Contractor
Aug 1998 - May 1999
Project: CWA redesign and maintenance
Argo's Food Service, Dayton, Tennessee
Jan 1998 - May 1998
Aug 1998 - May 1999
Breakfast dishwasher
Supervisor: Doyle Argo, Owner
J.C. Penney, Sanford, Florida
Jun 1997 - Aug 1997
Catalog/Customer Service Department
Supervisor: Connie Brown, 407-323-1310
• Fulfilled catalog orders and kept customers informed
• One of the top in individual catalog sales
• Built store displays, worked on seasonal merchandising
Stockroom
WAY-FM, Dayton, Tennessee
Sep 1997 - Dec 1997
Weekend Morning Announcer
Supervisor: Rick Dye, Owner, 423-775-2331
Who has since sold the stations
Norrell, Longwood, Florida
May 1997 - Aug 1997
Phone: 407-647-8118
FAX: 407-629-5281
Temporary Assignments: data entry, office work (filing, faxing, copying)
American Automobile Association, Heathrow, Florida
May 1997 - Aug 1997
Assignment: Data Entry (beginnings of web design)
Debbie Brubaker, 407/444-7964
23 Jul 1997
Patti Clerk, Chris Johnson
Assignment: Mail Merge
21 Jul 1997
Harold Yankelvitz, 407/444-8545
Assignment: Mail Merge and faxing
Scholastic Book Fairs, Inc., Lake Mary, Florida
May 1997 - June 1997
Chris Barsalou [she], 407/829-7300 x216
Assignment: Clerical (filing, faxing, data entry)
BellSouth Mobility, Lake Mary, Florida
08/11/97
Stuart Thornton
Assignment: Moving Assistant
Referred by: Christian HELP
Bryan College, Dayton, Tennessee
Maintenance
Jul 1996 - Aug 1996
Mar 1996
Jul 1995 - Aug 1995
Supervisors:
Tim Hostetler, Director of Operations, 423-775-7284
Roger Simmons, Maintenance Director
Security
Jul 1996 - Aug 1996
Jan 1996 - Apr 1996
Supervisor: Roy Hattley, 423-775-7296
Walt Disney Company, Central Shops, Lake Buena Vista, Florida
May 1996 - Jul 1996
Character Head rehab worker
Supervisors: Gil Ogden, Donny Sheppard, 407-824-5395
• Repaired and processed damaged character heads
• Spoke more Spanish than many could speak English
City of Sanford, Recreation Department, Sanford, Florida
Mar 1995 - Jul 1995
Summer counselor
Supervisor: Lisa Jones, 407-330-5697
New Tribes Mission, Sanford, Florida
Headquarters
Jun 1993 - Mar 1995
Swimming Pool Maintenance (55,000 gallons)
Supervisor: Bob Tritle, 407-323-3430
NTM Homes (Retirement)
May 1994 - Aug 1994
May 1995
May 1996
Landscaping
Supervisor: Chuck Gindlesperger, 407-330-1050